Shopping & Payment
Shipping, Delivery & Assembly
Returns & Cancellations
To the Trade
Shopping & Payment
Q. What payment methods do you accept?
A. We accept all major credit cards (Amex, Visa, Mastercard & Discover) for domestic and Canadian orders, and offer alternative checkout options including Paypal & Amazon Pay.
Need to pay over time? No problem! Qualifying customers within the USA may also pay over time through our financing partner, Bread.
Inmod does accept wire transfers for international orders outside the USA & Canada but does not accept credit card payment for such transactions at this time.
Q. Can I finance my purchase?
A. Absolutely! We offer a great low-interest financing option to qualified customers within the United States through our partner, Bread.
Q. What kind of warranty do you offer?
A. We stand by our quality, and every item Inmod offers is backed by at least a one-year warranty against manufacturing defects. All Origins by Inmod items come with a two-year limited warranty for residential use, and a one-year limited warranty for commercial use.
Q. When will I be charged for my order?
A. In most cases, you will be charged when your order is ready for shipment. Items which are considered Custom, Special Order or Made to Order are charged 50% upon purchase, and a balance payment upon shipment from our warehouse. (If you choose to pay with Paypal or Amazon Pay, you will be charged in full at the time of placing your order.)
Q. Can I place an order over the phone?
A. Of course! We are "people" people and we'd love to assist you in real-time. Call us at 1-877-224-6663 (Mon-Fri, 9am-6pm, Eastern Time).
Our friendly team offers advice that's both stylish & practical to ensure that your selection looks great and fits your needs. Taking "salesy" flim-flam out of the equation, we address your questions & concerns with accurate facts so you never need to second-guess your decision.
If you're calling outside business hours, just leave us a message and we'll get back to you right after our morning coffee!
Q. Can I read reviews of Inmod's products?
A. Definitely, and we strongly encourage it! Not only do we stand by our quality, but our customers do too! At Inmod you'll find honest, verified, informative reviews on a vast number of items on our website and on shopperapproved.com.
Q. Are the colors shown online accurate?
A. Yes. Our product imagery is processed using Inmod's own "True 2 Life" 2D & 3D algorithms to ensure that the colors & finishes shown are completely accurate. Color variation will occur and depends on the technology and calibration of an individual's monitor. We are here to assist should you have any questions and offer free physical swatches upon request on many of our items.
Q. Can I request swatches before I purchase?
A. Yes, and sometimes you just need to feel that fabric in person. We offer complementary upholstery and wood swatches on many of our items. Please email us, indicating the item you're interested in and which materials you'd like to see in person. We will do our best to accommodate your request; our swatches are subject to limited availability.
Q. I'm concerned about security. Is it safe to shop on Inmod?
A. 100%! We take your security as seriously as you do. Our shopping cart relies on high-end encryption to ensure that your personal & payment info is always safe. For an additional layer of protection, we expunge your payment information from our system post-delivery.
Q. How will my personal information be used?
A. Inmod is here to provide you with furniture. Your personal information will only be used to process and ship your order. We will never sell your information to a third party. Any personal information submitted in optional surveys, newsletter or promotional "opt-in's" will only be used for such by Inmod personnel.
Shipping, Delivery & Assembly
Q. What will shipping cost me?
A. Absolutely nothing, unless you require additional services. Inmod offers free ground shipping on all items delivered within the Contiguous 48 States and additional shipping methods for customers who require Inside Delivery. Click here for details on all available shipping options.
We do our very best to provide the best possible shipping rates within Canada. Shipments within Canada will also be subject to duties and customs fees which will be calculated and shown during checkout.
If delivery is to a school, construction site, or storage facility; and the item ships freight; there will be additional shipping charges. We will let you know the amount for approval once the order is placed.
If you reside outside the Contiguous 48 States or Canada, please contact us for a shipping quote and we will assist you in obtaining the best possible rate for delivery to your location.
Q. What Shipping Methods do you offer?
A. We offer the below shipping methods to all customers within the Contiguous 48 States:
- Free Ground Shipping (UPS/FedEx)
Common Carrier will deliver your items to your door. This shipping method is typically used for smaller items such as decor, lamps and lightweight furniture.
- Free Ground Shipping (Freight)
Carrier will deliver your order curbside, and you will be responsible for bringing the items into your home or office. This method is generally used on larger, heavier pieces that require minimal handling.
- Inside Delivery - Threshold (additional fee during checkout)
Carrier will deliver your order into the first dry area within your home or office. We recommend this option if you'd like your items brought inside and you have someone to help with assembly (if required).
- Inside Delivery & Setup (additional fee during checkout)
Carrier will deliver your order into the room of your choice, assemble your item(s) and remove packaging upon request. This deluxe option is perfect for larger, heavier items that require moderate assembly. If you live in a walkup, 2 flights of stairs are included. If you have more than 2 flights, please reach out to us for additional quotes.
Q. Do you ship Overseas?
A. Yes, we ship everywhere and we're pros at international logistics. Deliveries outside the Contiguous 48 States are subject to additional freight costs and duties. Please email us for a shipping quote and we will assist you in obtaining the best possible rate for delivery to your location.
Q. How can I track my order?
A. You don't have to -- we do it for you! Upon completion of your purchase, you'll receive an email confirming the details of your order and a link to "View Order Status". While you can view the status at any time, you'll receive an additional email with your tracking # once your order has shipped, so you can rest assured knowing we're on top of your order every step along the way.
Q. How long will delivery take?
A. Any item marked as Free Ground Shipping (UPS/FedEx) will ship small parcel. This means, dependent on your location, the general delivery time frame is 1-7 business days.
Any item marked as Free Ground Shipping (Freight) will ship with an LTL Carrier (Less Than Truckload). The general delivery time frame for LTL shipments is 3- 15 business days, dependent on your location. At times we use a premium furniture carrier that may take longer to deliver to ensure your items arrive safely. These deliveries are carried out by furniture delivery specialists who want to provide a great delivery experience.
Need it quicker? Just let us know HOW quick, and we will explore any available options to expedite your order.
Special Order items (such as customized pieces withing the Origins by Inmod Collection) may take approximately 16-18 weeks for delivery. These delivery times are always notated on the product’s page..
All items ordered with Inside Delivery (White Glove) may also be subjected to increased delivery times. Premium furniture carriers are selected for these shipments to ensure your order is delivered and assembled seamlessly and safely.
Q. What does it mean if the item I ordered is on Backorder?
A. We believe that items that are out of stock are worth the wait! We accept orders for any item regardless of stock availability to insure that we allocate incoming stock for your order. Stocked items will indicate a backorder status on the product page and at checkout. Sometimes inventory can sell out quickly due to popularity without notice and the site may not reflect the stock availability right away. You will still receive a backorder email with a future restocking date after your order is processed.
*Backorder dates are not guaranteed and are subject to change. Our customer service team will promptly notify you of any changes. This does not apply to special order or custom options.
Q. Will someone call me before delivery?
A. Yes (most of the time)! We want your delivery to be convenient and worry / hassle-free. If you have ordered large items that ship via Freight/LTL, you will be contacted in advance by the carrier to coordinate a delivery date and time window that works for you.
Small parcel shipments will be delivered during the carrier's normal route and advance notice is not always possible. If you won't be home to accept delivery in person, and have any concerns, you may wish to post a re-delivery request on your door. You may also request that your package be placed in a dry area (such as a front porch).
Q. What if I miss my delivery time window?
A. Don't worry -- it happens. If you have missed the delivery time window, the carrier will contact you to reschedule. Please note that some carriers will charge a required re-delivery fee.
Returns & Cancellations
Q. What is your return policy?
A. Surpassing your expectations is our number one goal. You deserve quality and we stand behind ours by offering returns for a period of 30-days from delivery. If for any reason you wish to return your merchandise, we'll happily take it back. The return process is simple:
Please note: "Special Order" items may be returned for a maximum refunded amount totaling 50% of the purchased price minus the cost for actual outbound shipping and return shipping costs. They must be returned in all of the original packaging. This is due to the nature of special order items, which are custom built just for you.
All special order items are notated as such on the product's page. Bedding, textiles, and mattresses or items marked as 'Clearance', 'Open-Box', or 'Closeout' are not returnable. Inmod does not accept returns on orders placed outside the contiguous 48 states.
- Request a return authorization # by emailing us
- Pack up your merchandise in all of the original packaging, completely unassembled with all materials just as received.
- Let us know when your merchandise is ready for pickup, and we'll coordinate it for you
- We'll inspect upon arrival to our warehouse to ensure items were not damaged in use
- We will refund you in full (minus the actual outbound shipping cost and return costs. If you choose to use your own carrier, the refund will be less the actual outbound shipping costs.**) No restocking fees.
- Your feedback is more valuable to us than restocking fees, so we hope you don't mind if we reach out and pick your brain a bit.
**What does actual outbound shipping costs mean? Even though delivery was free for you, there is still a cost associated with any delivery. For a return you will be responsible for this amount in addition to the return shipping costs. Feel free to contact us for more details.
Q. What if I no longer have the original packaging?
A. We are unable to accept returns without the original packaging at this time. The cartons we use are created specifically for the product you purchase so it can be transported safely.
Q. Can I cancel my order?
A. Yes. You can cancel your order prior to being prepared for shipping for a full refund. Please note if an item is in stock or has just restocked it begins to be prepared for shipping right away. To ensure your order is canceled in this case, please cal our customer service at 973-276-0444 to make sure we are able to cancel prior to shipping. If you decide to cancel after your order has shipped, you will be refunded less our cost for rerouting your order back to our facility. Items that are custom-made / special order may be cancelled for a full refund up until production has started. Because these items are made to order, just for you, they may only be cancelled for a 50% refund after production has started.
Q. What if my order arrives damaged?
A. Just take a deep breath and know that we've got you covered. While it is rare, damage can occur while in transit. Should you notice such, we do recommend inspecting the contents. And if that isn't possible, simply notating " damage" on the delivery paperwork can be equally as effective in helping us expedite a solution. If you do notice damage, please be sure to sign the delivery paperwork as "damaged", and let us know right away so we can work on a quick resolution for you. By signing as damaged, emailing us photos right away, we will get a resolution for you asap. In order for us to process any damage claim, whether you notice it at time of delivery or after, we must receive notice of any damage within 48 hours of receipt. If you do not want to receive a replacement part, item or repair you can return the item under our standard return policy.
Q. What if my item(s) are defective?
A. Every item we offer is backed by at least a one-year warranty and is built to stand the test of time. If you spot a defect or feel like your piece doesn't function as intended, please contact us as soon as possible and provide photos and/or video demonstrating as well as a detailed description of the issue. We provide a remedy or full replacement at no charge. If you are not interested in a remedy for the defective item you received, you can return the item under our standard return policy.
To the Trade
Q. Are your products suitable for commercial use?
A. Thousands of our offerings, including our core collection of mid-century modern replicas, "Origins By Inmod", have been designed specifically for commercial use and built to stand the test of time in any environment. If you're a designer, architect or just need assistance in selecting the perfect pieces for your establishment or space, call us and our design consultants will assist you in procuring the highest quality modern design for any budget.
Q. Do you offer discounts to the trade?
A. We sure do! If you're a designer, architect or stager, please click here.
Q. Do I need to have an account to place an order?
A. Absolutely not! While many retailers are thirsty for consumer data, we feel that anyone should be able to place an order without being required to "join the club".
Q. What are the benefits of creating an account?
A. You will be able to save money over time as you shop with us, write verified product reviews and gain easy access to your complete order history. See all benefits below:
- Earn 3% back on every purchase in the form of reward points, which will be automatically deposited into your "my account" and can be applied toward your next purchase (or future orders).
- Earn $5 in reward points when a friend becomes a member and completes a reward-eligible purchase from Inmod.
- Earn $3 in reward points for each product review (and an extra $7 with a review with a photo).
- Access your complete order history with Inmod in one easy-to-find place.
- Exclusive access to deals curated just for you.
Q. I created an account but I don't wish to receive promotional emails. Can I unsubscribe but keep my account?
A. Of course. If you just don't want any more emails, simply click the "unsubscribe" link in the bottom of any email, and your request will be processed immediately.
Q. How do I earn rewards?
A. Super easy. You can earn reward points a few ways:
- Review any of your purchased and received items on our site and you get $3 dollars' worth of reward points
- If you upgrade your review with a picture, instead of getting $3 dollars you would get $10 dollars in reward points
- Refer someone to our site and any time a new person signs up for our reward program and makes a purchase you get $5 dollars' worth of reward points.
Q. How many reward points do I need to be able to redeem my points?
A. You need a minimum of 833 points or $25 dollars' worth of reward points to redeem your points for a gift code. Also, your reward points are redeemable in increments of $25 dollars with a max of $100 dollars.
Q. What's the difference between reward points and the dollar amount?
A. Oh, good question. There is no difference. They are virtually interchangeable. The easiest way to understand is that we offer 3% in Inmod cash for every $1 spent or 33.3333333 points to every $1.
Q. How can I use my reward points?
A. Your rewards can be redeemed during checkout on all purchases. Just note that any purchase made using your reward points won't result in additional reward points.
Q. How do I redeem my reward points?
A. To redeem your reward points, log into your account and view your balance. Once you reach the minimum points you can redeem (833), the "redeem"¯ button under the coupon code will glow orange and you can click "redeem"¯. Once you click that button your gift code will appear. That code can be used during checkout and may only be used once.
Q. Is there a limit to the amount of rewards I can earn?
A. There is no limit on the amount of rewards you can earn BUT there is a limit on how you earn your rewards.
- Rewards through purchases: unlimited
- Rewards through referral and purchase: unlimited
- Product reviews with or without photos:
- 1 review per product that you have purchased and received
- Reviews for product you didn't purchase and receive won't be accepted therefore you won't earn reward points
Q. Do my reward points expire?
A. Just like the quality of our furniture, your rewards never expire.
Q. How can I view the balance of my points?
A. Log into your account and under “My Rewards” you will be able to see your balance.
Q. When are my points available to me?
A. Your reward points will be available 15 days after your item is shipped. If you write a review, whether it is with or without pictures, those points are available once your review is approved. If you have referred a friend, the points you will earn will become available 15 days after your item is shipped.
Q. What if I return or cancel my purchase?
A. Any purchase cancelled or returned either by you or someone you referred forfeits the points associated with that purchase.
Q. Can I receive rewards for past INMOD.com purchases?
A. Great news! You can! However, this only applies to purchases made within 60 days prior to you creating your rewards account.
Q. How can I report a problem or make a suggestion?
A. Any questions, comments, or suggestions can be emailed to [email protected] or by calling 1-877-22-INMOD.
All domestic and international orders are
subject to the governing laws of the United States of America and the
State of New Jersey. Inmod is not responsible for 'NOMINAL' size discrepancies. All measurements
advertised are within 1-1.5" accuracy to manufacturer's specifications. Inmod is not responsible for typographical or mathematical errors or inaccuracies. We encourage all customers to use our live chat, call us toll free at 1-877-224-6663 or email us with any questions regarding product details.