Inmod's Response to COVID-19

In this unprecedented situation, there is no greater priority than the health and safety of our employees, our customers, and our communities. We all feel the impact of COVID-19 and we are doing our part to maintain a healthy and safe environment for our employees so they are available to serve you during this time.

We are actively taking steps to ensure well-being as well as efficiency and productivity in this time so that we can still provide you with all of your furniture needs. We are working diligently to make sure that the products you love are available when you want them and delivered to you, in the safest way possible.

Here’s how we intend to make your customer experience more seamless:

• All of our Inmod team members will be working remotely to maintain a healthy environment and reduce unnecessary risk to exposure. Worry not, nothing has changed! Our fabulous team is still reachable via email, live chat, and telephone. Our hours of operation will remain the same! Our customer service team is available during normal business hours or email to answer any questions about your order, to help you decide the best delivery option for your order, and provide information on the many safeguards we are taking to ensure our staff and you remain healthy during this difficult time.

• Our warehouses and delivery facilities have increased sanitation and daily cleaning routines. We meticulously follow guidelines as provided by the CDC (Center for Disease Control and Prevention). This includes more frequent hand-washing, sanitation, and cleansing of equipment.

• Contact-Free Deliveries are now available. We have been in close contact with all of the companies we use for delivery to ensure they are following the CDC guidelines and to ensure they will offer Contact-less Deliveries. What does Contact-less Delivery mean? If your item ships small parcel, FedEx Ground or UPS Ground will deliver your items to your door and will not require a signature. If your order is being delivered with a Freight Carrier such as FedEx Freight or Pilot Freight, they will be allowing you to verbally confirm delivery. If a carrier does ask you to sign your name, we ask that you tell them that you are declining to sign and they will sign for you. For threshold and white glove deliveries, you may request for shoe covers and masks to be worn by the delivery people prior to entry.

Extended Delivery Times
Due to the continued impacts of COVID-19, delivery times and the time it takes a carrier to pickup from our facility could be longer than usual. We will do our best to continue to provide excellent service and please give the carriers the time they need to deliver items safely to you.

With so much uncertainty in this matter, we wish to provide you with comfort in knowing we are here for you. Our team is comprised of caring and understanding individuals who are here and happy to help you. We thank all of you, our wonderful customers, for your understanding and patience. Now, let us do what we do best. Let us relieve your worries and help you find furniture that will bring you comfort.