Frequently Asked Questions

Free Standard Shipping No Taxes (except in NJ) No Restocking Fees

Frequently Asked Questions

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

PAYMENT
Which credit cards do you accept?
What alternative methods of payment do you accept (besides credit cards)?
Do I have to pay sales tax?
When will I be charged for my order?

SECURITY
How do I know your shopping cart is secure?
Can I place an order over the phone?
How will my personal information be used?


SHIPPING

What does shipping cost?
Will the carrier bring my item(s) into my home?
When will I receive my purchase(s)?
What if my purchased items arrive damaged or defective?
Do you ship overseas?
How can I track my order?


POLICIES

What is your price matching policy?
What is your return policy?
What is your cancellation policy?
Is my purchase protected by a warranty?
What does "Special Order" mean?
Legal Policies

 

PAYMENT QUESTIONS

Q: Which credit cards do you accept?
A: Inmod's secure server uses Yahoo! payment technology, which accepts American Express, Discover, Mastercard and Visa.

Q: Aside from credit cards, what alternative methods of payment do you accept?
A: Inmod accepts all major credit cards and Paypal for orders in the Contiguous 48 States. In addition, Inmod does accept checks, money orders and wire transfers. Payments made by check, money order or wire transfers must be made in full at the time of purchase. Orders will be processed once the proper funds have cleared. Payments made via Paypal are charged in full, automatically at the time of purchase.

For orders made outside the Contiguous 48 States, Inmod accepts Paypal, and wire/bank transfers only. We do not accept international credit cards.

Q: Do I have to pay sales tax?
A: Sales tax is ONLY charged for instate deliveries to New Jersey, which is calculated during the check-out process. International orders are subject to taxes / duties in the country in which items are delivered.

Q: When will I be charged for my order?
A:
Most orders are billed when ready for shipment. For security purposes, at the time of purchase, your credit card will be run through an approval process for the full amount of the purchase, if you have paid by credit card. Please note that this is only an authorization for us to charge you, not an actual charge.

For items marked "Special Order", which are not cancelable or returnable, your credit card will be charged 50% at the time of purchase. The remaining 50% will be charged when your item(s) are ready to ship.

Please Note: All orders paid via Paypal are automatically charged in full at the time of purchase.

Other transactions, including custom orders made by check, money order or bank / wire transfer, and all overseas orders must commence at the time of purchasing.

SECURITY QUESTIONS

Q: How do I know your shopping cart is secure?
A:
Inmod uses industry standard SSL (Secure Socket Layer) software to encrypt your personal information and credit card information. For the highest level of security, our shopping cart is powered by Yahoo! payment technology.

Q: Can I place an order over the phone?
A: Yes. To place an order over the phone, please call us toll free at: 1-877-22-INMOD.

Q: How will my personal information be used?
A: Inmod is here to provide you with furniture. Your personal information will only be used to process and ship your order. We will never sell your information to any third parties. Any personal information submitted in optional surveys, newsletters or promotions will only be used for such by Inmod personnel.

SHIPPING QUESTIONS

Q: What does shipping cost?
A: Inmod does not charge customers for small parcel (FedEx/UPS) or LTL (Freight) delivery on orders within the contiguous 48 states. Instead, Inmod absorbs the actual outbound shipping costs*. Orders shipping outside this region are quoted on an individual basis (via email or phone: 973-276-0444). Items which notate an 'Oversize Surcharge' are excluded from our offer of free shipping, as they require an additional level of service.

Inmod also offers the following shipping options beyond the included standard service, which are recommended for larger, heavier items such as sofas and beds, and are subject to additional charges as notated during checkout:

  • Inside Delivery Threshold: Driver(s) will carry the item(s) into the first dry area at your location (front door to home, apartment/office building or garage).

  • Inside Delivery & Setup Driver(s) will carry the item(s) into your house, apartment or place of business (including two flights of stairs), perform one hour of setup.

    Additional time required to complete setup or to accommodate any other requests at the time of delivery will be billed to the customer at a rate of $60 per hour.

Any additional service(s) such as "liftgate", "inside delivery", "re-delivery / reconsignment" and "warehousing or stocking fees", which are charged by the shipping company(s), will be the customer's responsibility; Inmod cannot take responsibility for any charges that incur as a result of additionally requested freight services.

* Actual outbound shipping costs will be deducted from the refund of any/all returned merchandise.

Q: Will the carrier bring my item(s) into my home?
A:
Inmod offers "Inside Delivery (Threshold)" and "Inside Delivery & Setup" on every order. These options are available at an additional fee during the checkout process.

Q: When will I receive my purchase?
A:
If the item(s) you wish to purchase are in stock, you should receive them within one-two weeks, unless an expedited shipping method has been established. However, Inmod offers a wide array of items, many of which are subject to longer lead times and limited stock. We do our absolute best to ensure that the delivery times listed on each and every product page are accurate and up-to-date. If you'd like to place an order but would like to verify stock and / or lead times, please feel free to call us toll free at: 1-877-22-INMOD.

Q: What if my order arrives damaged or defective?
A:
Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are extremely rare, damages and defects do happen once in a while. We request that you inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. Yellow Freight, Con-Way, Road-Runner, etc., print "Damaged / Defective Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted and damaged / defective, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we require that you send us photographs via email within 48 hours, so that we can address and correct the situation. We will send out a new product or replacement part at our discretion. If your item arrives damaged / defective and you do not wish to receive a replacement part or new item you will be responsible for returning the item and a 10% handling fee.

Q: What if I'm unavailable to receive my order?
A:
Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for re-shipment of your order.

Q: Do you ship overseas?
A: Yes. Almost all of our products can be shipped anywhere in the world. We can ship via ocean freight and air freight, both of which have their advantages. If you live overseas and would like to place an order, please email us for a shipping rate quote with the following information:

  1. The item(s) and quantity you require
  2. The full address of where the item(s) will be shipped (include street address, city, postal code and country)
  3. Please verify whether the address is a residential or commercial address
  4. Please specify preferred method(s) of shipping:
    1. Ocean Freight - Door to Sea Port
    2. Ocean Freight - Door to Door
    3. Air Freight - Door to Airport
    4. Air Freight - Door to Door

Q: How can I track my order?
A:
We are always happy to track your order for you. To track your order, Please email us at info@inmod.com or call us toll free at 1-877-22-INMOD and provide us with the details of your order.

POLICIES

Q: What is your price matching policy?
A: At Inmod, we do our best to offer quality products at the lowest possible prices. If you see an item you're interested in at a competitor's website at a lower price, please contact us and request a price match. 99% of the time, we'll be able to beat that price, save you money and still offer the best customer service in the business. Our price match policy can not be combined with any other discounts. Additionally, once an item has shipped, we cannot offer any retro-active price-matching or discounts.


Q: What is your return policy?
A: Inmod offers a simple, no hassle return policy with no restocking fees! In the unlikely event that you are unhappy with your item, you may return it to us. To return an item, simply follow the below instructions:

  1. Email a written request for a Return Authorization (RA) number, within 7 days of delivery, referencing your order # in the email subject, or use our easy online customer service form. We will respond within 1-2 business days.

    * All returned items must be completely unassembled and unused, in their original condition and packaging, complete with all materials.

  2. Once you are provided with an RA #, you will be responsible for shipping the item back to its warehouse of origin, unless advised otherwise (and all associated costs).

    Items which shipped to you small parcel must be returned small parcel. Items which shipped LTL must be returned as such. All returns must be received at our warehouse within 30 days from the date the RA# was issued to you.

  3. Once your returned item(s) have been received, inspected, and deemed to be in original condition, you will be refunded the full amount reflected on your order, minus the actual outbound freight costs Inmod absorbed and waived per its Free Shipping policy.

    If any returned item is returned to us with shipping damage, it is the customer's responsibility to file a freight claim and seek reimbursement from the carrier.

* Bedding, textiles, and items marked as 'Special Order' or 'Clearance' or 'Open-Box' are not returnable. Inmod does not accept returns on orders placed outside the contiguous 48 states.

Q: What is your cancellation policy?
A:
Because most of our items ship or go into production within a few days, we can only accept cancellations within 24 hours from when your order was placed. If an item has already shipped within this 24 hour period, you will be responsible for paying shipping back to the manufacturer and a restocking fee. All cancellation requests must be emailed to orders@inmod.com.

Q: Is my purchase protected by a warranty?
A: Each product is covered by the warranty offered by its manufacturer. For more information, please call us toll free at 1-877-22-INMOD.

Q: What does "Special Order" mean?
A: "Special Order" typically refers to products which are custom-built to your own specifications, and items which are imported on a per-order basis. "Special Order" may also refer to items that are in a stocked in limited quantities but in special order color combinations. "Special Order" items may not be cancelled after 24 hours from the time of purchase and are not returnable. Because of the custom nature of "Special Order" items, each order is charged 50% in advance (at the time of the order), and 50% upon shipment from our warehouse. The lead times on special orders vary based on the item's place of origin. Special Order items which are built domestically are typically delivered in 4-6 weeks. Special Order items which are imported from overseas typically take between 8-10 weeks. In rare instances, Special Order items which are both imported and custom-built may take up to 16 weeks.

LEGAL DISCLAIMER
All domestic and international orders are subject to the governing laws of the United States of America and the State of New Jersey.

Inmod is not responsible for 'NOMINAL' size discrepancies. All measurements advertised are within 1-1.5" accuracy to manufacturer's specifications.

Inmod is not responsible for typographical or mathematical errors or inaccuracies. We encourage all customers to use our live chat, call us toll free at 1-877-224-6663 or email us with any questions regarding product details.



1-877-224-6663 or 973-276-0444
Mid-Century
|
Living
|
Dining
|
Bedroom
|
Outdoor
|
Office
|
Nursery
|
Kids
|
Lighting
|
Decor
|
Brands
|
More


Free Standard Shipping No Taxes (except in NJ) No Restocking Fees

CONTACT US
TOLL FREE: 1.877.224.6663
LOCAL: 973.276.0444

HOURS
9am-6pm, EST (mon-fri)
inmod.com is top rated for customer service