Wonderful product...packaging not so much
March 28, 2017
First, I will say the sofa is a fantastic piece and the Inmod team was wonderful to deal with throughout! I received the sofa in two pieces (sofa body and wooden bottom/legs). The sofa was packaged very well. The legs were in a flimsy box and a leg was completely broken off. Inmod responded immediately and shipped a replacement frame at no charge. The replacement showed up in horrible condition, extremely thin cardboard that all the legs had broken through in fact. Severe scrapes/dents/dings. Inmod again responded immediately and said they were looking at their carrier/shipping processes. The third frame arrived in good condition, though it didn't look like much had changed re: packing. I would rate the product/experience higher but I was without a frame for over a month; their packing/shipping process needs to be improved upon. Aside from this, wonderful experience and I love the sofa.
Pros:Great sofa, very comfortable and looks fantastic! INCREDIBLE customer service
Cons:Received damaged frame twice, sub-par packaging